TO THE MASTER GARDENER OFFICE COMPUTER
The following information is provided to assist you in
staffing the Master Gardener Office. If you have any
questions please do not hesitate to call on Tom Woods, Mark
Blevins or other staff. You are a valuable asset to the
Cooperative Extension Service and we appreciate you !
Please make sure you record your hours either by logging
or by writing them in the Hours Logbook.
When answering the telephone or dealing with
a walk in client, identify yourself as:
Master Gardener Your Name.
Request name, address, telephone number and email
address of the client. Gather as much information as you
can concerning the question or problem. In general do not
give any solution information over the phone on the
initial call; state that you will look up the information
and call back or email the caller. If dealing with a walk
in client you may be able to supply the needed
information by finding an appropriate publication during
the visit. If you are too busy or unsure of an answer
please explain to the client that you will research the
question or problem and you will call or email as soon as
an answer is found.
Call back or email after obtaining the needed
information and provide the client with the appropriate
material. This may be done using one or more of the
- Giving a verbal answer with references to useful
extension materials and their websites.
- Emailing the web address of NCSU (or other extension
approved source) information. Most of the documents in
our files are available online -- this saves time and
- Mailing written material following instructions
posted in desk area or in notebook labeled Brunswick
County Extension Master Gardener Office Manual.
To look up information:
- Use Publication Index Directory to point you
to numbered information sheets in the file cabinets.
The Publication Index Directory is organized in
- alphabetical order by subject
- specific topic
- publication number.
- Use AD drawers in file cabinets where materials are
alphabetically filed by publication title and are not
- Search using Google or other search engines with NCSU
as one of the search terms. This is more likely to get
you extension approved material. If NCSU fails try using
.edu as a term. Use web material that is extension
related -- NC or other states if appropriate.
- Use Ortho Problem Solver or other books in our
- Before making any chemical recommendations, check the
Agricultural Chemical Manual .
Please fill out hotline request forms completely --
additional hotline forms are located in the back of Hot Line
Copyright BCMGVA 2009
Updated by F Mina